Privacy Policy – Hotel PT Gardens

Hotel PT Gardens values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect information obtained through your interactions with us—whether in person, over the phone, or online via our website or third-party platforms.

1. Information We Collect

We may collect the following personal data when you interact with us:

A. When You Make a Booking or Stay at the Hotel

  • Full name
  • National identity card/passport details
  • Contact information (email, phone number)
  • Payment details
  • Room preferences and stay history
  • Special requests (e.g. accessibility needs, dietary restrictions)
  • Vehicle details (if parking is used)

B. When You Book an Event (e.g., Wedding, Corporate Event)

  • Name and contact details of event organizer
  • Guest list (if provided)
  • Event details and special requirements
  • Billing and payment details

C. When You Visit Our Website or Contact Us Online

  • Name, email address, and phone number submitted via contact forms
  • IP address and browsing data (through cookies – see section 6)
  • Feedback and reviews submitted online

2. How We Use Your Information

We use your information to:

  • Process bookings and manage guest stays
  • Respond to inquiries and provide customer service
  • Manage and coordinate events
  • Send confirmations, receipts, and updates
  • Maintain internal records for operational and legal purposes
  • Improve our services and tailor offerings
  • Send marketing communications (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment processors and banks to facilitate transactions
  • Event service providers (only with your consent)
  • Governmental authorities when required by law
  • Hotel staff and management to ensure quality of service

4. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill the purposes outlined above
  • Comply with legal, tax, or regulatory requirements
  • Maintain business records for audits and dispute resolution

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Withdraw consent to marketing communications
  • Request deletion of your personal data, subject to legal constraints

To exercise your rights, please contact us at:
[email protected] 
 +94 112 487 575

6. Cookies and Website Tracking

Our website uses cookies to enhance your experience and analyze site traffic. Cookies may collect anonymous browsing data such as:

  • Pages visited
  • Time spent on the site
  • Device/browser used

You can manage or disable cookies through your browser settings.

7. Data Security

We implement reasonable physical, digital, and managerial safeguards to protect your information from unauthorized access, disclosure, or misuse.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

9. Contact Us

If you have questions about this policy or your data, contact:
📍 Hotel PT Gardens, 540 A/4, Samurdhi Mawatha, Walgama, Biyagama
[email protected] 
 +94 112 487 575